Questions?

Skipping cancels a single delivery while your regular schedule remains active, whereas pausing or cancelling the subscription stops all future unscheduled orders.

Yes, you can order a one-off box from the "Upcoming Deliveries" section without needing an active recurring subscription.

If no recipes are selected by 12pm three days before delivery, Gousto's chefs will choose them for you based on your previous preferences and subscription settings.

You can reactivate your account by logging in and selecting "Reactivate subscription" in the Subscription Settings on the website or app.

Yes, you can edit your frequency in your profile settings to receive boxes weekly, fortnightly, or monthly.

All changes to recipes, delivery days, or cancellations must be made by 12pm (noon) three days before your scheduled delivery.

You can receive two boxes if you place a one-off order for a date that differs from your regular subscription delivery.

To update your preferences, tap 'Profile', then 'Subscription Settings', and edit the 'Dietary Preference' section.

No, you must cancel that specific box individually if the cut-off hasn't passed, as cancelling the subscription only stops future unconfirmed orders.

Gousto offers boxes for up to five people with various recipe counts per week.

Deliveries generally occur between 8am and 7pm, and while you cannot choose a specific slot, you will receive a tracking update from the courier on the day.

No, couriers can leave your box in a designated safe place if you are not home to receive it.

Gousto primarily uses Yodel and DPD depending on your location, often providing tracking and one-hour delivery windows.

Chilled items are packed in an Eco Chill cool box with ice packs designed to maintain the correct temperature until the end of the delivery day.

You can report any missing items through the "Any issues with this box?" tool on the Gousto website or app to receive a credit.

Yes, you can update your delivery address in the "Account Details" section as long as you do so before the three-day cut-off.

Most Gousto packaging is recyclable, including the cardboard boxes and the new ingredient bags which use 71% less plastic.

Most meals are designed to be cooked within 4 to 6 days of arrival, though fish and leafy greens should be eaten earlier for maximum freshness.

During warmer months, items like avocados and carrots are placed in the cool box to maintain crispness and slow down ripening.

Couriers are trained to find the best alternative safe place if your primary choice is unsuitable for multiple boxes.

Yes, Gousto offers a variety of Gluten-Free recipes clearly marked on their weekly menu.

Most meat and fish can be frozen if the packaging says it is suitable, but you should defrost them fully in the fridge before cooking.

Nutritional details are available on the physical recipe cards, the Gousto website, and the app's digital cookbook.

Gousto provides vegan options every week, which you can find by filtering the menu by dietary requirement.

Gousto provides a choice of up to 200 recipes per week, ranging from quick 10-minute meals to more elaborate dishes.

Yes, Gousto offers child-friendly recipes, including collaborations like the Annabel Karmel range for younger children.

You cannot currently exclude specific ingredients, so you should check individual recipe lists before ordering.

Surcharge recipes feature premium ingredients like steak or jumbo prawns and carry an additional fee clearly noted on the menu.

New menus go live every Tuesday at 12pm, and it's best to log in early to ensure popular dishes don't sell out.

Generally, Gousto is cheaper with an entry price from £3.20 per serving compared to roughly £4.50 for competitors, though premium recipes may vary.

New customers can typically save 50% to 60% on their first box by using a verified introductory promo code.

While rare, some promotional periods have offered the first box free, though standard deals usually provide a high percentage discount instead.

Yes, tiered offers often provide 50% off the first box and 20% to 25% off all subsequent boxes for the first two months.

Most new customer codes include free delivery on the very first box, after which a standard charge of £3.99 applies.

Introductory offers are generally valid for one month from your sign-up date.

No, introductory discounts are strictly limited to one per household.

Verify your status on the Student Beans website to unlock a code for up to 65% off your first box and ongoing savings for a year.

Eligible healthcare staff can access exclusive deals, such as 55% off the first box, via platforms like Health Service Discounts.

Teachers can get 60% off their first box and 30% off subsequent boxes by signing up through Teacher Perks with a valid work email.

Recent graduates can often use GradBeans to secure 60% off their first box if they graduated within the last five years.

Through the Purpl platform, disabled shoppers can access a 55% discount on their first box and 25% off for the following two months.

Existing users can earn £20 to £25 in account credit for every friend they successfully refer.

Log into the Gousto app and select the 'Free Food' tab to find your personal sharing code.

You can earn referral credit for a maximum of 20 friends per calendar month.

Referral credits must typically be used within three months of being applied to your account.

Gousto often sends "come back" offers via email or post to encouraged paused users to reactivate their subscription.

Referral codes and links are only valid for brand new customers who have not previously held an account.

Common reasons include the code being expired, already having a discount applied, or not meeting the "new customer" criteria.

You enter your code in the dedicated voucher box during the final stages of the signup and checkout flow.

If you forget a code, you must contact the Gousto Customer Care team immediately to see if they can apply it retrospectively.

Standard discount codes usually exclude surcharges for premium "Fine Dining" recipes or Gousto Market items.

No, Gousto discount codes cannot be used in conjunction with any other offers or promotions.

Yes, Gousto account credit (like referral credit) can be used to cover delivery charges, whereas percentage discounts usually cannot.

If you have issues with an incorrect code, you should contact support rather than repeatedly entering wrong details.

You can view active discounts by checking your upcoming deliveries in the "Subscription" or "Account Details" section.

Gousto accepts major credit/debit cards (Visa, Mastercard, Amex) and PayPal.

The Save & Savour range offers budget-friendly meals that cost 50p less per portion than standard recipes.

Ordering more recipes per box (e.g., 5 recipes for 4 people) significantly reduces the individual cost per meal.

While the app doesn't always have unique codes, it makes it easier to manage subscriptions and access referral links on the go.

Official Gousto gift vouchers can be purchased through Buyagift or Red Letter Days.